Whether you’re a designer or developer, you’re sure to work with all kinds of clients, but have you ever had a client insist on having admin access to their website? They own it, so they have that right…but how long did it take before they called you to fix what they broke once they logged in? Sometimes it’s as simple as having saved a page and wishing they had the previous content back, or as devastating as the “white screen of death.”
While clients who “break” things on their own sites are guaranteed revenue for you, those calls never come at a convenient time and are ALWAYS urgent (at least to them).
So what can we do to both empower our clients and make sure their sites continue to run well?
This talk will present several ideas for ways that we can do just that, including:
• Helpful plugins
• How to train a client in WordPress
• How to set user permissions
• How to set pricing for fixing mistakes
• Creating a user manual
• Other tips for managing the client relationship
Attendees will leave with some good ideas and action items to better help clients help themselves…or not.